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Escalation Management
Manage escalation policies, chains, and track escalation events
Active Policies
0
Escalation Chains
0
Pending Escalations
0
Resolved Today
0
| Policy Name | Trigger Type | Trigger Hours | Max Level | Applies To | Status | Actions |
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| Chain Name | Steps | Members | Final Action | Status | Actions |
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| Entity | Reason | Level | Escalated To | Escalated At | Status | Actions |
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Escalation Rules
SLA Breach Rule
Escalate when SLA is breached
Trigger after: 72 hours
Escalate to: Department Manager
No Response Rule
Escalate when no response received
Trigger after: 24 hours
Escalate to: Team Lead